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Get help with your BNCPay widget, platform integrations, and vendor account. We typically respond within one business day.

Email Support
Send us a message and we'll get back to you within one business day. Include your vendor ID or HubSpot portal ID if you have one.
support@bncpay.com
Documentation
Step-by-step guides for installing and configuring BNCPay with your platform — HubSpot, your website, and more.
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Become a Vendor
Want to add financing to your equipment business? BNCPay is free to install for approved vendors. Reach out to get started.
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FAQ

Frequently Asked Questions

Vendors add a small JavaScript snippet to their website. The widget displays live monthly payment estimates based on the equipment price the customer is viewing. When the customer clicks to apply, they're taken to BNC Finance's application at bncfin.com/app. It requires no backend setup on the vendor's end.
Yes. BNCPay is free for approved equipment vendors. BNC Finance earns revenue through the financing transactions, not through fees charged to vendors. To get set up, contact us at support@bncpay.com.
See our step-by-step HubSpot installation guide. You'll install the BNCPay app from the HubSpot Marketplace, connect it to your BNCPay vendor account, and the financing calculator will appear inside your deal records.
The integration reads deal, contact, company, and quote records in your HubSpot portal in order to display financing calculations and create follow-up tasks. It does not access or modify any data outside of deal-related records. For full details, see our Privacy Policy.
First, confirm the script tag is placed before the closing </body> tag and that your data-vendor attribute matches your vendor ID exactly. If the widget container element has a CSS display:none or zero height from a parent element, the widget may load but not be visible. Email us your vendor ID and site URL and we can check the tracking logs to confirm whether the widget is loading.
Yes. Vendors can customize the primary color, button text, and disclaimer text through their vendor configuration. More advanced styling (font, layout variants) is available on request. Contact support@bncpay.com with your preferred configuration.
Estimates are based on a factor rate model configured for each vendor. The factor rate multiplied by the equipment price divided by the term length gives the estimated monthly payment. Factor rates vary by vendor and equipment type to reflect realistic financing costs. These are estimates, not guaranteed rates — final terms depend on the customer's credit approval.
Currently available: embeddable JavaScript widget (works on any website), HubSpot CRM integration. Coming soon: QuickBooks, BigCommerce, WooCommerce, and Salesforce. See our docs hub for guides and updates.
In HubSpot, go to Settings → Integrations → Connected Apps, find BNCPay Equipment Financing, and click Uninstall. This immediately revokes our access to your HubSpot portal. If you also want us to delete any data we've stored, email support@bncpay.com.
Documentation

Need step-by-step instructions?

Our docs hub has install guides for every BNCPay integration — from embedding the widget on your website to connecting your HubSpot account.

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